Door maintenance and repair partnership for UK facilities management providers — structured response times, white-label documentation where needed, multi-site coordination and the predictable invoicing model FM procurement teams require.
Twelve standard service lines covered as part of every contract — on top of the door-type-specific scope listed elsewhere on the page. One contract, one engineer team, one document trail.
Outsourced FM providers and managing agents need a door specialist subcontractor who delivers on response-time SLAs, produces FM-grade documentation, and invoices in formats their finance systems understand. CDMS works directly with FM principals across the UK — either as a named subcontractor on the FM's service stack or as a managed back-to-back arrangement where the FM holds the client relationship and we deliver the technical execution. Standard procurement terms, account management, and reporting cadence to match how FMs actually operate.
Insurance: Public liability £10m, employers liability £10m as standard. Health & Safety: ISO 45001-aligned, RAMS provided per site, Safe Contractor / CHAS / Constructionline as required. Engineers carry IPAF, CSCS, and door-specific competency cards. Compliance evidence formatted to match the FM's own audit requirements.
Wherever your premises are, the same engineer team carries your documentation between visits. One contract, one accountable team, one document trail.
Yes — we are happy to be named on the FM's subcontractor register, complete the procurement onboarding, sign the FM's subcontractor terms (within reason), and invoice via PO. Our preference is direct contracts where we can; back-to-back is equally workable.
Yes. Site reports, compliance evidence and quotations can be issued unbranded so they slot into your client deliverable pack. Engineers attend in our PPE/branded vehicles unless the client has specific requirements; on-site identity is flexible.
P1 (security exposure, fire compliance breach): on-site within 4 working hours. P2 (operational degradation): 8 working hours. P3 (cosmetic/non-urgent): 24 working hours. SLAs configurable per contract; we measure and report against them quarterly.
A single contract covers the portfolio; sites are configured with their own SLAs, contact protocols and access requirements. One account manager coordinates centrally; engineers attending site work to that site's permit-to-work. Reporting is delivered per-site AND rolled up to portfolio level.
30-day standard. 60-day available for established FM relationships with track record. Direct debit available for monthly retainers. Invoicing matches the FM's preferred format (PO-line, single-line summary, detailed itemised).
Yes — we integrate with the FM's helpdesk where required (CAFM systems, ticketing platforms, email-triage). Engineer reports submit through the channel the FM specifies. Critical incidents notified to the FM contact within the contractually-agreed window.
Get in touch
Head Office:
Commercial Door Maintenance and Security Ltd
61 Bridge Street,
Kington,
HR5 3DJ
t: 0800 774 7998
e: info@cdms-ltd.co.uk
Office Hours
Mon - Sat: 8am - 10pm
Sun: Closed
