The terms and conditions on which Commercial Doors Maintenance and Security supplies maintenance, repair, installation and associated works and goods.
Commercial Doors Maintenance and Security · Terms and Conditions of Business
“Company” means Commercial Doors Maintenance and Security.
“Customer” means the person, company, organisation or entity purchasing goods or services from the Company.
“Works” means all maintenance, repairs, installations, inspections, servicing, call-outs, emergency attendance, surveys and associated services undertaken by the Company.
“Goods” means all products, components, hardware, ironmongery, security equipment, fire door components, shutters, access control equipment and materials supplied by the Company.
These Terms and Conditions shall apply to all quotations, contracts, purchase orders, invoices and services supplied by the Company and shall override any terms proposed by the Customer unless expressly agreed in writing by a Director of the Company.
All quotations remain valid for 30 days unless otherwise stated.
The Company reserves the right to withdraw or amend quotations at any time before formal acceptance.
Acceptance of a quotation, purchase order, signed agreement, email instruction or payment of a deposit shall constitute a legally binding contract between the Customer and the Company.
All deposits are strictly non-refundable.
Payment of a deposit confirms acceptance of these Terms and Conditions and authorises the Company to commence procurement, scheduling and preparation of works.
Upon acceptance of any quotation, the Company may immediately order materials, equipment and specialist components required for the works.
The Customer shall be liable for all costs incurred following acceptance, regardless of whether the works subsequently proceed.
Once a quotation has been accepted, cancellation by the Customer shall result in charges including but not limited to:
The Company reserves the right to deduct such costs from any payments received and recover any outstanding balance.
Special order, bespoke, made-to-measure, customised or non-stock items are strictly non-returnable and non-refundable.
The Customer shall remain liable for the full value of such items irrespective of cancellation.
Any variation requested by the Customer after acceptance may result in additional charges.
No variation shall be binding unless agreed by the Company.
The Customer shall provide safe and unrestricted access to the site, work areas, services and facilities required to complete the works.
Failure to provide access may result in additional charges.
The Company shall not be liable for delays caused by:
Any resulting costs may be chargeable.
Where unforeseen defects, non-compliances or additional works are identified during the course of the project, such works shall be chargeable in addition to the original quotation.
Unless otherwise agreed:
The Company reserves the right to charge:
The Company may suspend works without liability where:
Any resulting delay costs shall be chargeable.
Ownership of all goods supplied shall remain with the Company until full payment has been received.
The Company reserves the right to enter premises and recover unpaid goods where legally permitted.
The Company undertakes works based upon the visible condition of doors and associated components at the time of inspection.
The Company cannot guarantee that a door assembly will achieve fire certification or compliance unless specifically stated in writing.
The Company shall not be responsible for latent defects, hidden damage, structural deficiencies or previous poor workmanship discovered before, during or after the works.
Such works shall be treated as additional chargeable items.
The Company warrants workmanship for a period of 12 months from completion.
Manufacturer warranties shall apply to supplied products where applicable.
The warranty excludes:
The Company’s total liability arising from any contract shall not exceed the total amount paid by the Customer for the relevant works.
The Company shall not be liable for:
Emergency attendance shall be chargeable regardless of whether repairs are completed.
Minimum call-out charges apply.
Waiting time caused by the Customer shall be chargeable.
Where attendance is prevented due to lack of access, site closure, unavailable contacts or Customer instruction, an aborted visit charge shall apply.
The Company may take photographs, measurements and records of completed works for quality assurance, compliance records, dispute resolution and marketing purposes.
Sensitive information shall not be disclosed.
Where goods have been ordered and installation is delayed by the Customer, the Company reserves the right to charge storage fees after 14 days.
The Customer shall ensure compliance with all site health and safety requirements and provide notification of hazards before works commence.
Additional safety requirements may incur additional costs.
The parties shall attempt to resolve disputes through negotiation before commencing legal proceedings.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
The Courts of England and Wales shall have exclusive jurisdiction.
Should any provision of these Terms be found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Acceptance of a quotation, purchase order, email instruction, signed agreement, commencement of works or payment of any deposit shall constitute full acceptance of these Terms and Conditions.
Get in touch
Head Office:
Commercial Door Maintenance and Security Ltd
61 Bridge Street,
Kington,
HR5 3DJ
t: 0800 774 7998
e: info@cdms-ltd.co.uk
Office Hours
Mon - Sat: 8am - 10pm
Sun: Closed
