Door maintenance contracts for UK retail chains, hospitality groups and corporate estates — single contract, single account manager, site-level reporting + portfolio rollup, consistent service standard across every location from London to Newcastle to Cardiff.
Twelve standard service lines covered as part of every contract — on top of the door-type-specific scope listed elsewhere on the page. One contract, one engineer team, one document trail.
For a retailer with 30, 100 or 500 sites, managing 30 different door contractors is a procurement, compliance and reporting nightmare. A multi-site contract consolidates the door scope under one specialist subcontractor with UK-wide coverage, one account manager, one set of SLAs, one invoice cycle, and reporting that rolls up to portfolio level. The operations director sees portfolio compliance status at a glance; site managers get consistent service from a known engineer team. We currently service multi-site clients across retail, hospitality, automotive and corporate sectors.
Single contract documentation covers all sites for all relevant standards: RR(FS)O 2005 (fire doors), BS EN 16005 (automatic doors), PUWER 1998 (powered industrial doors), BS EN 1125/179 (panic hardware). Per-site compliance evidence rolls up to a portfolio dashboard so the operations director can answer "are we compliant?" in 30 seconds.
Wherever your premises are, the same engineer team carries your documentation between visits. One contract, one accountable team, one document trail.
Anywhere from 3 sites upwards — small portfolios get the same coordinated approach as large ones, just at a smaller scale. Our largest multi-site contracts run across 80+ sites with regional engineer teams covering each. The per-site administrative overhead drops as the portfolio scales.
Yes — flagship stores might be P1 / 4-hour, regional units P2 / 8-hour, back-of-house P3 / 24-hour. The contract defines SLAs per-site or per-priority-tier. Reporting tracks each site against its specific SLA.
Site survey (in-person for flagship, photo-based for standard), asset register populated, SLA confirmed, engineer team assigned, first scheduled visit booked. End-to-end typically 2–3 weeks. New sites can be added to an existing portfolio contract without re-tendering.
Yes for major platforms (Concept Evolution, Maximo, Planon, Service Channel). Tickets received, engineer dispatched, completion + documentation submitted back via the system. For smaller platforms or proprietary systems, we work via email or CSV import/export.
Standard 3-year contract with annual price review against published indices. Break clauses available at year 1 anniversary for material changes. Shorter (1-year) contracts available for FM-led arrangements where the client relationship sits with the FM.
Site removal triggered by 30-day notice; pro-rata refund on the unused portion of the contract for that site. Closing sites doesn't affect the rest of the portfolio. New sites added at any point; the contract scales with the estate.
Get in touch
Head Office:
Commercial Door Maintenance and Security Ltd
61 Bridge Street,
Kington,
HR5 3DJ
t: 0800 774 7998
e: info@cdms-ltd.co.uk
Office Hours
Mon - Sat: 8am - 10pm
Sun: Closed
