Out-of-hours emergency response contracts for UK commercial doors — guaranteed callout windows, priority queue placement, fixed-rate engineer attendance, and the security cover that keeps your business open when something fails at 2am.
Twelve standard service lines covered as part of every contract — on top of the door-type-specific scope listed elsewhere on the page. One contract, one engineer team, one document trail.
A failed entrance door at 2am is a security exposure, an insurance event, and lost trading hours rolled into one. Without a contract, you call the first available emergency contractor, pay a 200–300% premium, and hope. With an emergency response contract, you have a named engineer team, an SLA-backed callout window, fixed standard rates regardless of hour, and prioritisation over walk-up callers. The contract typically pays for itself with the first incident. Most clients have at least one such incident per year per high-traffic site.
Emergency work on fire doors, panic hardware and automatic doors must still meet RR(FS)O 2005, BS EN 1125/179 and BS EN 16005 compliance standards. We carry certified parts on the van for emergency callouts so security-critical doors are restored AND remain compliant after the work — no "we'll come back tomorrow with the right part".
Wherever your premises are, the same engineer team carries your documentation between visits. One contract, one accountable team, one document trail.
Any situation where the door cannot be safely secured or operated and the premises is exposed. Typical triggers: break-in damage, vehicle impact, automatic door failing safe-open, fire door failing to close, panic hardware bent or broken, security shutter stuck open. Vandalism and storm damage included. Non-emergencies (cosmetic damage, minor stiffness) go through standard scheduling.
Mainland UK: typically 4 working hours for P1 incidents (security exposure). 6–8 hours for remote areas (Scottish Highlands, Cornwall, far south-west Wales). Out-of-hours emergencies (evenings, overnight, weekends) follow the same SLA where the engineer team is on-call.
Yes — the engineer team includes board-up capability for break-in or impact damage. The premises is secured first; permanent repair (new glass, new hardware) is scheduled within days at the standard contract rate. Both phases are documented for insurance.
Pricing depends on door count, site coverage, response SLA and call frequency. As a guide: single-site retail unit £480–£850/year for 4-hour SLA. Multi-site contracts scale at a lower per-site rate. Quote on request from a site list.
Emergency Response is callout-only. Routine inspection/maintenance is a separate scope (see PPM contracts). Most clients run them together — a PPM contract for scheduled visits + Emergency Response for reactive callouts. Bundled rates available.
Within reason — we run regional engineer teams so the engineer attending your emergency is from the team that handles your scheduled visits. Site familiarity is a major advantage at 2am when the priority is restoring service quickly with minimal scoping.
Get in touch
Head Office:
Commercial Door Maintenance and Security Ltd
61 Bridge Street,
Kington,
HR5 3DJ
t: 0800 774 7998
e: info@cdms-ltd.co.uk
Office Hours
Mon - Sat: 8am - 10pm
Sun: Closed
