Door hardware service contracts — handles, hinges, locks and access components serviced as part of the wider door inventory, the unglamorous detail that prevents the cascade failures.
Twelve standard service lines covered as part of every contract — on top of the door-type-specific scope listed elsewhere on the page. One contract, one engineer team, one document trail.
Door hardware is the most-overlooked component on most commercial doors. A loose handle is annoying; a loose hinge is dangerous. A worn lock cylinder is a security risk; a missing certification mark on a fire door hinge is a compliance breach. The hardware doesn't fail on its own — it fails because the closer is slamming the door, or the door is dropping on the bottom hinge, or the lock has been lubricated with the wrong product. A service contract addresses the hardware in the context of the whole door and catches the root causes.
Hinges to BS EN 1935 — with digit 4 = "1" for fire performance on fire doors. Levers and handles to BS EN 1906. Locks to BS EN 12209 / BS EN 1303 (cylinders). Removing or substituting non-certified hardware on a fire door invalidates fire certification. Insurer-graded locks must not be downgraded.
Wherever your premises are, the same engineer team carries your documentation between visits. One contract, one accountable team, one document trail — whether you have a single site or a multi-region estate.
Annual baseline for most commercial doors. Six-monthly for high-cycle hardware (back-of-house service doors, public toilets, plant rooms). Hinges and lock cylinders are the most cycle-sensitive components.
Yes if the screws still bite into solid material. If the screw spins (the hole is stripped) the fix needs proper attention — longer screw, plugged hole, or in serious cases a frame strap repair. On fire doors, only certified parts must be used.
PTFE or graphite-based, never oil. Oil attracts dust which forms a paste that wears the cylinder pins. PTFE / graphite leaves no residue. Wrong-lubricant use is a common cause of premature cylinder failure.
Small consumable parts are typically replaced from the van at no extra cost. Larger replacements (full lever sets, lock bodies, fire-rated hardware) are quoted separately at standard repair rate.
CE / UKCA mark check on every hinge, lever, lock and closer. Marks are usually stamped on the hardware body or printed in the manufacturer's datasheet. Missing marks = non-certified = invalidates the door. Documented in the inspection record with photographs where the mark needs verifying.
Electric strikes, maglocks, electronic levers and access-control reader hardware are included in the service if they're a permanent fixture on the door. Specialist access-control software / cloud services are excluded but we coordinate with your access-control supplier where needed.
A short email or a photo of your door inventory is all we need. No site visit required in most cases.
Get in touch
Head Office:
Commercial Door Maintenance and Security Ltd
61 Bridge Street,
Kington,
HR5 3DJ
t: 0800 774 7998
e: info@cdms-ltd.co.uk
Office Hours
Mon - Sat: 8am - 10pm
Sun: Closed
